Dear Valued Customer,
At Tunis International Bank, we strive to offer banking services that are catered toward your needs while ensuring your satisfaction. Your comments, complaints or suggestions are of utmost value and importance to us.
Please fill out the following Client Complaint Form, which is also available in all of our branches.
After filling out the Client Complaint form, you may:
- Personally present it to us at any of our branches; or
- Email it to our Client Complaint Officer Here or
- Send it by postal mail to the following address:
Client Complaint Officer
Tunis International Bank
18, Avenue des Etats Unis d’Amériques
Tunis, Belvédère
1002 Tunisia
Tel:(+216)70130455 Mobile:(+216)23900943
You will receive a response to the complaint within (15) working days from the date of acknowledgement of receipt, if a response is not received by this deadline or in the event of not being able to remove the cause of the complaint, our esteemed clients may present a complaint to the bank's mediator.