Mediator of Tunis International Bank
Ahmed DRIRA
Mobile (+216) 22 210 025
E-mail: ahmed.drira@planet.tn
Steps of filing a complaint to the Mediator of Tunis International Bank:
• Our esteemed clients must, before having recourse to the banking mediator, send a written request to the bank.
• The mediator can only take up the complaint after the bank’s response/non-response to this request and in any case after 15 working days from the date of the acknowledgment of receipt.
• Complaints must be submitted to the bank’s mediator by written request, signed by the client, including his complaints and accompanied by the supporting documents at his disposal and proof of the exhaustion of complaint handling procedures at the bank’s level.
• The bank’s mediator may ask the Bank and the customer to send him all the documents he deems necessary for the performance of his mission.